The guide

VARIETY

The French Cake Company offers a variety different products tailored to your needs;

  • Single level cakes
  • Multi level tiered cakes
  • Cupcakes
  • Mini cakes
  • Sablés and cookies
  • Custom requirements

FLAVORS

The French Cake Company uses homemade recipes and takes the utmost care in choosing the highest quality raw materials. Our fillings are light and creamy, our cakes are fragrant and moist, and our fruit fillings are lightly cooked to maintain the fruit structure and flavor.

If you order through our website you may select the type of cake and flavours from the options available as you proceed through the order process. If you contact our Sales Representatives they will provide the options available to you.

Our cake flavours:

  • Vanilla cake
  • Chocolate cake
  • Almond cake
  • Lemon cake
  • Vanilla genoise
  • Chocolate genoise

Our fillings:

  • Vanilla cream
  • Speculos cream
  • Pralin cream
  • Dark chocolate ganache
  • Milk chocolate ganache
  • White chocolate ganache
  • Caramel chocolate ganache
  • Coffee chocolate ganache
  • White chocolate and raspberry ganache

Our fruit:

  • Strawberry
  • Abricot
  • Cherry
  • Caramelised apple
  • Pear

SIZE AND PORTIONS

The minimum number of portions for a cake is 10, if you are ordering via our website and you do not find a size large enough please contact our Sales Representatives directly and we will be happy to discuss your requirements in more detail.

The sizes of our cakes are as follows:

8 – 10 portions = 12cm diameter (10cm high)
10 – 12 portions = 15cm diameter (10 cm high)
16 – 18 portions = 18cm diameter (10 cm high)
Next size is a two tier cake (total height 20cm)
18 – 22 portions – 1 * 12cm + 1 * 15cm (20cm high)
Next size is a three tier cake (total height 30cm)
34 – 40 portions = 1 * 12cm + 1 * 15cm + 1 * 18cm (30 cm high)

PHOTO / IMAGE CAKES

You may order a cake with an image as shown in the relevant product details in the “Photo Cakes” category. When ordering a cake, cupcakes or cookies with photo’s please attach the highest resolution image you have available in .jpg or .png format. For company logo’s please provide the highest quality logo file with the correct colours in .jpg or .png format.

When placing your order you will select all the details of your cake, cupcakes or cookies in the product details page, after you have selected “Add to Basket” and you select “Proceed to Checkout” you will have the option to upload files, please upload the relevant images at this point, when the images are uploaded you may link the image with the specific product, so it you have ordered a cake and cupcakes and you wish to have different images on the cupcakes than on the cake you can select which product the image is for after you upload the files. Remember to ensure you use the best quality picture possible.

ADVANCE NOTICE

We like to work with you from the initial stages of your project because our creations require time to prepare. For small cakes, we require 4 – 5 days notice, for large cakes, complex designs and large quantities, we ask around 4 weeks notice. For wedding cakes we prefer around 3 months.

If you have a shorter lead-time please contact us and we will see if we are able to help you.

PRICE

The price of our creations is calculated according to the number of hours spent decorating and the number of portions required. Some designs will take much longer than others. All our decorations, where requested, are hand crafted and created by The French Cake Company, they are therefore unique and require time to produce.

The price of our cakes is calculated by the number of portions and typically varies between 10 € and 25 € per portion.

The minimum order is for 10 portions (Example; the price of a cake for 10 portions will normally be between 100 € and 250 €).

The price of our cupcakes varies between 5 € and 15 € per piece the minimum order is a box of 12 cupcakes, (Example: the price of a box of 12 decorated cupcakes is normally between 60 € and 180 €)

The price of our decorated sablés and cookies varies between 4 € and 10 € per piece, the minimum order is a box of 12 shortbreads, (Example: the price of a box of 12 decorated cookies will normally be between 48 € and 120 €)

The prices indicated on the site are quoted in euro and include VAT, delivery is an extra cost selected later in the purchase process.

CANCELLATION

There is no cancellation option for personalized products, please refer to our Conditions of Sale section Right of Withdrawal for further details.

PAYMENT

All orders through the website www.thefrenchcakecompany.com must be paid for by debit or credit card as detailed on the website. If you order through our Sales Representative you may pay by bank transfer. All contact details are provided on the website.

COLLECT and GO

You may select to collect your order from our premises on the day you request during the order process, we will confirm this to you by email including the date and time when your cake will be available for collection.

You may collect your order from our premises on the day we advise during the following times;

Monday to Friday from 9:00- 11:00 and 14:00 - 17:00
Saturday from 9:00 to 11:00

Collection address: Parc Industriel 26A, 1440 Braine-le-Château, Belgium. Phone 02 387 2327.

DELIVERY

We deliver our food based products across Belgium in refrigerated vans at +/- 4 deg ensuring the products arrive at your door in optimum condition. You may select this service through our website where the costs are explained or our Sales Representatives will advise on options and costs during your order process if you contact us directly.

After you place your order we will contact you by email to confirm the date of delivery and the approximate delivery time period, we ask that you please ensure an adult is available at the address you have provided during this time period to receive and sign for the delivery.

We do offer a delivery to other countries in Europe on a case by case basis, please contact our Sales Representatives for further details.

Non food based products purchased via our website are delivered in Belgium and Europe via BPost, please select the service you require during checkout.

RETURNS

Please refer to our Conditions of Sale for full details on our returns policy.

INGREDIENTS

On the product pages on our website we detail all the ingredients for the different components of our products, if you have any specific questions please contact us.

ALLERGENES

On the product pages on our website we detail all the ingredients for the different components of our products, if you have any specific questions please contact us.

Please note, all our cakes may contain traces of nuts, gluten, eggs, sulphites and dairy products.

Please also reference the product packaging labels.

STORAGE

Please refer to the package labels on your order for storage and consumption details.